So this guy on an auction site’s got tickets and says they're legit but he has to come in with us cos his name's on the card and if anyone asks I'm meant to pretend I'm his sister and lie about how much I’m paying him...
We know who these people are. We'll have a team on the ground at shows looking out for them and turning them away. In a nutshell – If you buy tickets from an unauthorized source, it will be either invalid or counterfeit. Do not become a victim.
If you need assistance with your booking, your first point of call needs to be the relevant ticket company's customer services department. We've linked to them all below, please check your confirmation email if you're not sure which company your tickets came from.
Do use their web forms (and read their FAQ), it does help to filter queries more easily and sometimes the FAQ might have the answer.
Ticketmaster you can contact TM UK using that link, or contact TM Ireland if you prefer, they should both be able to assist.
If you have been in touch with the relevant customer service department and they have been unable to assist you, you can contact us (please include as much information as possible) and we will try and help.